1) What is your invoice #, receipt #, or account #? By capturing this information it allows my team to look their account up very quickly which saves time.
2) What is your name?
3) What is your mailing address?
4) What is the best phone number to contact you?
5) What is your email address?
6) On what date was the complaint first noted?
7) What is the product or service that you are complaining about?
8) What employee was involved with the complaint (if applicable)?
9) Where did the incident happen (Physical store, telephone, internet)?
10) Please describe the actual complaint:
11) How would you like to have this issue or complaint resolved?
